Privacy policy

Privacy Policy – Amweara

Last Updated: June 2026

Thank you for visiting Amweara. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping address, billing address, and payment information (processed securely via third-party payment providers).

  • Order Information: Product details, order history, and transaction records.

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, and browsing behavior on our website.

  • Communication Data: Any information you provide when contacting us via email at reply@amweara.com or through our customer support channels.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Process and fulfill your orders (including shipping, payment, and delivery updates).

  • Communicate with you about your orders, returns, or refunds.

  • Send you promotional emails or updates (only if you have opted in to receive them).

  • Improve our website, products, and customer service.

  • Detect and prevent fraud or security issues.

  • Comply with legal obligations under Indonesian law (e.g., tax, consumer protection).

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Payment processors – to securely process your transactions.

  • Shipping carriers – to deliver your orders to you.

  • Email service providers – to send you order updates or marketing communications (with your consent).

  • Legal authorities – if required by Indonesian law or to protect our rights and safety.

Note: All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes described above.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption on our website.

  • Restricted access to personal data within our team.

  • Regular security reviews and updates.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we strive to protect your information as best we can.

5. Your Rights (Indonesia Consumer Rights)

In accordance with Indonesian privacy and consumer protection laws, you have the following rights:

  • Right to Access – Request a copy of the personal data we hold about you.

  • Right to Correction – Correct any inaccurate or incomplete information.

  • Right to Deletion – Request that we delete your personal data, subject to legal retention requirements.

  • Right to Opt-Out – Unsubscribe from marketing emails at any time (each email includes an unsubscribe link).

To exercise any of these rights, please contact us at: reply@amweara.com

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by Indonesian laws (e.g., tax, accounting, or fraud prevention). When no longer needed, your information will be securely deleted or anonymized.

7. Cookies

Our website may use cookies to improve your browsing experience. Cookies allow us to:

  • Remember your preferences.

  • Analyze website traffic and user behavior.

  • Provide personalized content.

You can choose to disable cookies in your browser settings. However, this may affect some features of our website.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

9. Children’s Privacy

Amweara is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe a child has provided us with personal data, please contact us immediately at reply@amweara.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: reply@amweara.com
📞 Phone: +1244-276-2825
🕒 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Indonesia Time)